Jan Rühl

About Me

I am a dedicated ServiceNow Architect with over 9 years of experience in software engineering and enterprise solution design. My expertise lies in bridging the gap between complex business requirements and robust technical implementations.

Certified in Software Architecture (ISAQB CPSA) and Requirements Engineering (IREB CPRE), I specialize in designing systems that not only meet current needs but are future-proofed for scalability. As an ITIL 4 Foundation certified professional, I ensure that all solutions align with industry best practices for service management.

Beyond technical architecture, I bring entrepreneurial insight from co-founding WhaleCrew, allowing me to understand the strategic business impact of every architectural decision I make.

9+ Years Experience

3 Major Certifications

100% Dedication to Quality

Global Enterprise Impact

Professional Experience

Nov. 2024 - Present

ServiceNow Architect

@ZEISS Group

Led cross-functional workshops to define and prototype AI use cases.
Enhanced Mindbreeze Enterprise Search integration via secure API-based solutions.
Engineered a generic ticket interface using ESB middleware for multi-platform connectivity.
Enabled Salesforce to ServiceNow case escalation, reducing manual effort.
Established bi-directional interfaces between ServiceNow, Jira, and Azure DevOps.
Mentored architects and developers; oversaw QA alignment with business objectives.

Feb. 2023 - Nov. 2024

ServiceNow Developer

@ZEISS Group

Specialized in scripting and business-smart customizations; reduced technical debt via code reviews.
Member of deployment team; presented changes to MCAB as Business Service Owner.
Lead of Security Focus Group; drove proactive security initiatives.
Operationalized Bravium BPE to enforce best-practice compliance.
Automated RDD creation and implemented Twilio REST APIs for phone-based major incidents.
Solved tickets as 3rd Level Support and managed Major Release Go-Lives.

Sep. 2021 - Aug. 2025

Co-Founder / Managing Director

@WhaleCrew

Co-founded SaaS company for financial market analysis software.
Responsible for core product suite development and automated company processes.
Led strategic communications, business development, and ensured regulatory adherence.
Co-managed day-to-day operations.

Dec. 2017 - Sep. 2018

Java Developer

@Minijob

First professional experience at age 16.
Created and maintained various smaller Java applications.

Technical Skills

ServiceNow & Architecture

ServiceNow Development Solution Design Platform Governance Enterprise Architecture Platform Administration System Integrations ITIL 4

Programming & Scripting

JavaScript Java Powershell Batch C# Lua REST/SOAP APIs

Methodologies & Soft Skills

Requirements Engineering Agile/Scrum Mentoring Strategic Planning Analytical Thinking Team Leadership

Infrastructure

Windows Admin Linux Admin macOS Admin ESB Middleware DevOps Tools

Certifications

🏆

ISAQB CPSA

Certified Professional for Software Architecture

📋

IREB CPRE

Certified Professional for Requirements Engineering

⚙️

ITIL 4 Foundation

IT Service Management Best Practices

ServiceNow Architect & Enterprise Solution Specialist