JR

Jan Rühl

ServiceNow Architect & Enterprise Solution Specialist

Transforming complex business challenges into scalable, secure, and intelligent enterprise solutions with 9+ years of software engineering experience.

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About

Designing enterprise platforms that scale

I am a dedicated ServiceNow Architect with over 9 years of experience in software engineering. My expertise lies in bridging the gap between complex business requirements and robust technical implementations.

Certified in Software Architecture (ISAQB CPSA) and Requirements Engineering (IREB CPRE), I specialize in designing systems that not only meet current needs but are future-proofed for scalability. As an ITIL 4 Foundation certified professional, I ensure that all solutions align with industry best practices for service management.

Beyond technical architecture, I bring entrepreneurial insight from co-founding WhaleCrew, allowing me to understand the strategic business impact of every architectural decision I make.

9+YEARS EXPERIENCE
4MAJOR CERTIFICATIONS
100%DEDICATION TO QUALITY
GlobalENTERPRISE IMPACT
Experience

Where I've made an impact

NOV 2024 — PRESENT

ServiceNow Architect

@ZEISS Group
  • Led cross-functional workshops to define and prototype AI use cases.
  • Enhanced Mindbreeze Enterprise Search integration via secure API-based solutions.
  • Engineered a generic ticket interface using ESB middleware for multi-platform connectivity.
  • Enabled Salesforce to ServiceNow case escalation, reducing manual effort.
  • Established bi-directional interfaces between ServiceNow, Jira, and Azure DevOps.
  • Mentored architects and developers while promoting architectural standards and development best practices.
FEB 2023 — NOV 2024

ServiceNow Developer

@ZEISS Group
  • Specialized in scripting and business-smart customizations; reduced technical debt via code reviews.
  • Member of deployment team; presented changes to MCAB as Business Service Owner.
  • Lead of Security Focus Group; drove proactive security initiatives.
  • Operationalized Bravium BPE to enforce best-practice compliance.
  • Automated RDD creation and implemented Twilio REST APIs for phone-based major incidents.
  • Solved tickets as 3rd Level Support and managed Major Release Go-Lives.
SEP 2021 — AUG 2025

Co-Founder / Managing Director

@WhaleCrew
  • Co-founded SaaS company for financial market analysis software.
  • Responsible for core product suite development and automated company processes.
  • Led strategic communications, business development, and ensured regulatory adherence.
  • Co-managed day-to-day operations.
DEC 2017 — SEP 2018

Java Developer

@Minijob
  • First professional experience at age 16.
  • Created and maintained various smaller Java applications.
Skills

What I bring to the table

ServiceNow

ArchitectureDevelopmentAdministrationPlatform GovernanceSolution DesignIntegrationsNow Assist

Programming & Scripting

Full-Stack DevelopmentJavaScriptJavaPowershellBatchC#Lua

Methodologies & Soft Skills

Requirements EngineeringAgile/ScrumITILMentoringStrategic PlanningAnalytical ThinkingProject ManagementTeam Leadership

Infrastructure

Windows AdminLinux AdminmacOS AdminESB MiddlewareDevOps ToolsREST/SOAP APIsWebsockets

Artificial Intelligence

Prompt EngineeringAI Agent DevelopmentAI GovernanceResponsible AIAI Security
Certifications

Credentials that back it up

ISAQB CPSA

Certified Professional for Software Architecture

IREB CPRE

Certified Professional for Requirements Engineering

ITIL 4 Foundation

IT Service Management Best Practices

ServiceNow CSA

Certified System Administrator
Contact

Let's Connect

We can discuss any topic fluently in either 🇩🇪 German or 🇬🇧 English.

Email

LinkedIn

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Location

Oberkochen, Germany 🇩🇪